Terms & Cconditions

Terms

The  regtraders.co.uk website is owned and operated by Academy Investments Ltd (also  referred to in this document as “we”,  “us”, “our” and “Regtraders”).  We are a company registered in England. Our registered office is 92 Broad  Street, Birmingham,B15 1AU. You can also contact us by email at  info@regtraders.co.uk or by phone at 0203 457 6777 


1. What this document is:  You may make a copy of this  document for reference. This document is called the “Terms”.  

It is:  Is a legally  binding agreement between any user of our services (whether online or offline)  (called a “User”  or “you”)  and us. It is the legal rules that govern our relationship; and Is accepted by  you if use our website or use any of our services (including telesales services  and our Internet social networking pages and channels). If you do not agree to  the Terms, then you may not use our website or services.  What we do:  We deal  in rights of entitlement to display vehicular registration marks (called  “Registrations” in this document).
Note: When we use the word “own” to mean ownership of  Registration, we mean the person who has primary rights at the time, subject to  government authorisation. Governing law and jurisdiction:  English law shall apply to  these Terms and to any dispute which may arise out of, under, or in connection  with these Terms or services we provide. You irrevocably agree that the English  courts will have exclusive jurisdiction to settle any dispute which may arise  out of, under, or in connection with these Terms or any of our  services. 2. If you are buying a Registration 2.1 Sources of Registrations:  This Section 2 applies when  you want to “buy” a Registration for yourself or someone else. We may promote  and deal in Registrations as follows:  For  Registrations we own ourselves, we may make these available for you to buy (by  way of transfer), subject to these Terms; For  Registrations which we do not own, we may broker a deal between you and the  owner, for transfer of the Registration from the owner to you, subject to these  Terms; and For  Registrations which the government owns, we may make these available for you to  buy from the government (by way of transfer), subject to these Terms.
Note: All purchases of Registrations are conditional and  are subject to availability and to other conditions set out in these Terms (see  for example paragraphs 2.6 and 2.7). 2.2 When a ‘contract’ is complete:  A contract to transfer a  Registration between us and you or between you and a seller of a Registration  (where we are brokering a deal) (which we call a “Transaction”)  is only complete when we send you an email confirming the Transaction is  complete or, if your contact with us is by telephone, when one of our telephone  operators specifically confirms to you on the telephone that the “sale” or  Transaction is complete (which will only ever be at the end of (but not at the  start or otherwise during) a phone call. We may also ask you to pay a deposit  which is non-refundable. 2.3 Two types of supply:  When you “buy” a  Registration, the Registration can be transferred in 1 of 2 ways. If we agree  that it is:  Transferred to  go onto a vehicle, you must submit (or make sure there is submitted) to us the  correct documentation within 4 weeks of purchase if you require us to transfer  the Registration onto that vehicle. (If that documentation is not received in  time, or is incorrect in any way, we reserve the right to place the Registration  onto a ‘retention document’ or a ‘certificate of entitlement’ (known  collectively as “Certificates”) and (where practicable) supply the Registration  in this format, recovering any costs of doing this from you);  or   Transferred  supplied on a Certificate, you must transfer it to a vehicle by the expiry date  of the Certificate. This is your responsibility. However, there are some  Registrations that we cannot supply on Certificates. For these, you must supply  the correct documentation (as described in paragraph 2.3.1) so that we can  supply that Registration to go onto a vehicle. 2.4 Transfer time:  All transfers of  Registrations can take up to 12 weeks, although some can be considerably  shorter. Although we do often try to give you an idea at the ‘point of sale’ of  the timescale for a particular Registration transfer to be completed, this can  vary due to unforeseen circumstances. Also, where we are brokering a deal  between you and a seller who owns a Registration, the Registration is held by  the seller (and not by us) until he transfers it, so slow action by the seller  may occasionally cause delay. However, if a transfer is not able to be effected  within 12 weeks of receipt by us of cleared funds and correct documentation from  you, at your request, you may cancel the transaction and we will provide a full  refund of all monies paid to us. 2.5 Ownership of the Registration:  Any Registration in any  Transaction remains our property (if we are the seller) or the property of the  seller otherwise, until receipt by the seller of the final instalment of all  payments for that Transaction. 2.6 All sales are subject to availability:  All Registrations are  promoted and “sold” subject to availability. Although we check the availability  of every Registration before promoting it, a particular Registration can become  unavailable for a variety of reasons. For example, for a Registration which is  not owned by us, the seller may change his mind about selling after he told us  to promote it(!) or we may be unable successfully to broker a deal or, for any  Registration, human error may occur (although we will always use reasonable care  and skill in whatever we do) or the Drivers Vehicle and Licensing Authority  (“DVLA”)  may have mis-listed a Registration or there may be a timing mismatch between  lists they supply to us and the availability of a particular Registration.  Please note that if a Registration does become unavailable, we will try and find  a suitable replacement Registration or provide a refund in full (which is our  exclusive liability). However, where the failure is in some way due to your  fault (or that of someone acting on your behalf), we cannot accept any liability  of any kind. 2.7 All sales are subject to DVLA and  government approval: Please  note that all Registrations and transfer of Registrations remain at all times  subject to DVLA and government approval (even after you buy them!). Once the  purchase of a Registration (i.e. its transfer) has been authorised by the DVLA),  we disavow, and are free from, all liabilities regarding the Registration in  question. Please note that the Secretary of State has rights to cancel a  Registration at any time without compensation. 2.8 All sales are subject to the General  Transfer Terms: All sales  are subject to the ‘General Transfer Terms’ in Section 6. 2.9 Your consumer rights:  Nothing in these Terms  affects any of your non-excludable rights as a consumer. However, please note  that the rules regarding cancellation and return under the Consumer Contracts  (Information, Cancellation and Additional Charges) Regulations 2013 do not apply  to a personalised product or service (such as a right to display a particular  vehicle registration or number plate). Our services in respect of supply of  Registrations begins immediately on formation of a contract with you to buy a  Registration and cannot be cancelled. 2.10 Price fluctuations:  At any time until there is a  binding contract in place between you and us (or between you and a seller in  some cases where we act as a broker), prices of a Registration may be subject to  change without notice. However, all prices displayed by us are correct at the  time they are promoted, except that although we make every effort to ensure that  advertised prices are correct, we acknowledge that occasional errors can occur.  If you purchase a Registration from or through us that is subsequently found to  be incorrectly priced, our liability shall be limited to a full refund of any  monies paid on return of the Registration (which is something you may have heard  of known as “errors and omissions excepted”). 2.11 Extending Certificates:  Some Certificates can be  extended by us but only where we are the ‘purchaser’ or ‘grantee’ on that  Certificate. If you want the Certificate to be extended and it is a Certificate  that can be extended, to extend the Certificate for 12 months you must pay to us  before the Certificate expires the fee which is set out on our  Fees and Prices Page. 2.12 Be clear in what you are buying:  It is your sole  responsibility to ensure that you supply the correct details of a Registration  you want to buy. This is true whether you are entering characters online or  saying them over the phone. In the latter case, since many letters sound the  same, you should use the standard NATO phonetic alphabet, or similar aid to  clarity, when referring to the characters in a  Registration. 2.13 Rules for use of promotional codes:  When using one of our valid  promotional codes in conjunction with your purchase, the following apply:   Discounts  available on selected Registrations refer only to Registrations we own and not  to Registrations not owned by us (i.e. owned by a third party  seller); Where an end  date has been specified for a promotional code, the discount is only valid until  that end date; Discounts  cannot be “added up”. In other words, only one promotional code (or only one  discount) can be used per buyer per Transaction; Any discounts  must be claimed at the start of a negotiation. Discounts may not be claimed in  addition to, or subsequent to, any negotiated reductions to advertised prices;  and Subject to  paragraph 2.9, subject to applicable law, we reserve the right to suspend, alter  or cancel any advertised discount at any time, including prior to the advertised  expiry or end date, without notice.
 3. Price and  payment if you are buying a Registration 3.1 Price: Once you enter a Transaction (a word which is defined in  paragraph 2.2), you are liable to pay the price agreed (called the Price”). 3.2 Other amounts:  (i) Some Registrations are  subject to VAT. (ii) All Registrations are sold subject to Department of  Transport fee. However, we will always make clear the total  Price. 3.3 Payment: Any full or part payment of the Price is non-returnable  (unless the transfer of the Registration cannot proceed as we set out in  paragraph 2.6). Also:  If part  payment is taken at any point, then the balance of the Price shall be due within  7 days, unless alternative payment arrangements have been made and confirmed by  us in writing. Failure to pay any balance within the time limits specified will  result in the forfeit of any monies paid and the Registration will be placed  back on the market; and If you make a  part payment of the Price and subsequently wish to pay the balance on a credit  card or a charge card, we may apply a surcharge – but only the percentage that  the individual card company charges us. (We usually only charge a surcharge on  amounts over the first £2000 and the surcharge is at the rate the bank charges  us. We also do not usually charge this surcharge if you buy online.) In any  event, our pricing will always clearly indicate when this surcharge is  payable. 3.4 Cancellation charges for cancellation or  overdue payments: If any  scheduled payment for a Registration becomes overdue, we may cancel the  Transaction by giving you written notice of cancellation. In that case, or if  you cancel the Transaction, we will:  Retain any  deposit you have paid (which is non-refundable); In addition,  charge you a cancellation fee of 20% of the total Transaction value (i.e. the  Price); Retain any  payments we have received from you in excess of these amounts (except if you  have used our Payplan which has separate terms about this); and Place the  Registration back on the market.
 4. Finance if  you are buying a Registration 4.1 We may offer finance on selected online Transactions (a  word which is defined in paragraph 2.2), identified by the “Finance” option that  appears alongside them in our search results. (Finance is not available for  face-to-face Transactions. Finance is also not currently available for telephone  Transactions but we may make it available in the future.) 4.2  However:  Credit is  provided subject to status; Our online  retail finance partner is V12 Retail Finance and any contract for finance is  between you and V12 Retail Finance. (Please see paragraph 4.5 for details about  V12 Retail Finance.) It is V12 Retail Finance (not us) who decides whether any  application is approved and you deal with them directly regarding  this; To be eligible  to be offered finance, you must:  Be over 18  years of age; Be a UK  resident, with at least 3 years’ continual address history; Be in full  time employment, unless retired or a house person with a spouse or civil partner  in full time employment Have a UK bank account capable of accepting direct  debits;
    
Have the registration  documentation delivered to the address where your credit/debit card is  registered; and We reserve the right  to decline to offer a finance option should any error cause the “Finance” option  to appear alongside an ineligible Registration. 4.3 Finance stands  alone: Finance may not be  used in combination with any negotiation, price reduction offer, discount, code,  voucher or other promotional activity that might normally reduce the price of a  Registration. Finance is available only for a Transaction for a Registration at  the full advertised price. 4.4 Finance  payments: All monthly  payments are paid by direct debit from your personal bank account. Typically the  first payment will be due 1 month after the date of your finance agreement with  V12 Retail Finance and subsequent monthly payments will be due every month for  the length of your term, on that day of the month. 4.5 V12 Retail  Finance: The consumer credit  service is provided by V12 Retail Finance Limited, 20 Neptune Court, Vanguard  Way, Cardiff CF24 5PJ https://www.v12retailfinance.com/ 4.6 Finance  Applications: If your  application is unsuccessful you can appeal this decision by contacting V12  Retail Finance Limited.
 5. If you are selling  a Registration 5.1 Selling a  Registration: This Section 5  applies when you want to “sell” a Registration which will be bought by a Buyer,  where a “Buyer” means either the person  paying for the Registration or the person who will be the new owner of the  Registration (for example if the person paying buys it as a present for someone  else). 5.2 What we do:  If you want to sell a  Registration we might do 1 of 2 things (each a “Sale Transaction”):   We might buy your  Registration ourselves so that we are the Buyer, where the contract with us is  complete once you agree with us the price you will sell it to us at (called the  “Actual Selling  Price”); or We might try and find  a Buyer for your Registration, acting (on our own behalf) as a deal-broker. In  this case, you tell us the minimum price you would be happy to accept for your  Registration (called the “Minimum Price”). (During a  negotiation that we broker, you may raise or lower your Minimum Price.) We then  enter into a conditional contract with you that you must sell us your  Registration for onward transfer to the Buyer if (and only if): That Buyer is willing  to pay a sum so that you end up with at least the Minimum Price (the actual  price which the Buyer agrees to pay to us being the “Actual Buying Price” and the actual  price we convey to you that you accept as being the price you will sell your  Registration at being the “Actual Selling Price”) (called  “Condition  2”); and that Buyer pays to us the  Actual Buying Price and supplies all necessary documentation (called “Condition 3”).   Notes: As we are a  deal-broker, we have no obligation to maximise the Actual Selling  Price. As a deal broker, we  make money on the spread between the Actual Buying Price and the Actual Selling  Price. If the transfer is not  to take place due to failure of Condition 3, we shall not be liable for any  payment to you. However, in this case, with your permission, we will  re-advertise your Registration for sale. Once the Conditions  above have all been fulfilled, if you fail to transfer the Registration without  good reason, we may pursue a legal action against you for breach of contract.  (We may determine what a “good reason” is at our sole  discretion.) 5.3 Conveying an  offer and your obligation to sell: When we put to you an offer from a potential Buyer which  is at your Minimum Price or above, any verbal or written acceptance of that  offer by you is a setting by you of the Actual Selling Price and Condition 1 and  Condition 2 will have been fulfilled. At this point, you are legally bound to  sell your Registration provided Condition 3 is fulfilled. However, once  Condition 1 and Condition 2 have been fulfilled, you may no longer legally  withdraw from the obligation to sell unless we tell you that Condition 3 will  not be fulfilled. (Please note that we record telephone calls to preserve  evidence of verbal acceptances of an offer which may be used in legal  proceedings – see paragraph 16.9.) 5.4 Transfer of your  Registration to the Buyer: We will always send you a confirmation letter of the Sale  Transaction together with a form of Power of Attorney. On receipt of that  confirmation letter, you must follow whichever of the following courses of  action is applicable:  If the Registration  being sold is held on a Certificate, you must send to us as soon as possible  (and always within 7 days of the confirmation letter): That Certificate  (which must be current and must not have expired); and The completed and  witnessed Power of Attorney form; or If the Registration is  currently assigned to a vehicle, you must send to us as soon as possible (and  always within 7 days of the confirmation letter): The original vehicle  V5C Registration Document (also known as the ‘log book’) – note: this must be  the original and NOT a copy; A copy of the  vehicle’s current road fund license disc (also known as the ‘tax disc’) unless  the vehicle has been declared SORN (i.e. Statutory Off-Road Notification) with  the DVLA. (If SORN is declared after road tax has expired, or if SORN, which is  valid for 12 months, has expired, then you must tax the vehicle in order to  proceed with transfer of the Registration); The completed and  witnessed Power of Attorney form; and If the vehicle  requires a new MOT certificate showing the vehicle’s new Registration then you  must also send the original current MOT certificate. 5.5 Payment to you:  We shall make payment to you  of the Actual Selling Price on ‘completion’ of the transfer of the Registration.  “Completion” is defined as follows:   Completion of  Certificate-to-vehicle transfers is when we have received the Buyer’s new tax  disc and, where applicable, MOT certificate, each showing the transferred  Registration; Completion of  vehicle-to-vehicle transfers is when we have received a copy of your new V5C  document; Completion of  vehicle-to-Certificate transfers is when we have received the new V778 from the  DVLA showing us as the grantee; and Completion of  Certificate-to-Certificate transfers is when we have received the new V778/V750  from the DVLA with the relevant nominee added and our address added as  grantee. 5.6 Form of Payment:  We will usually make any  payment to you by cheque. However in certain cases we may agree to make payment  by standard bank transfer directly to the account nominated by you. We reserve  the right to pass on any relevant bank charges. Any bank transfer is always  subject to standard banking conditions. It is your responsibility to give us  correct bank details. We accept no liability for payments that are lost because  we were given incorrect bank details. 5.7 All sales are  subject to the General Transfer Terms: All sales are subject to the ‘General Transfer Terms’ in  Section 6. 5.8 Auctions:  If you are selling a  Registration through our Regtraders Auction service please see Section 9 which  takes precedence over anything to the contrary in this  Section.
 6. General Transfer  Terms 6.1 Department for  Transport rules: It is  illegal to display a Registration before its transfer has been completed by the  Department for Transport. 6.2 Changing a  vehicle’s ‘age’ through the Registration: A vehicle may not appear younger than it is by changing  the Registration. (For example, putting an ‘R’ prefix registration on a ‘P’  prefix vehicle would make the vehicle appear younger and is not allowed.  However, any prefix registration from “A” to “P” may be put on a “P” prefix  vehicle.) 6.3 Registrations on  vehicles: Vehicles to which  Registrations are to be transferred must be taxed and have valid MOT or GVT  (Goods Vehicle Test) certificates where applicable. 6.4 Registration on  Certificates: For  Registrations on Certificates, the following rules apply:  For Registrations  transferred on a Certificate to a recipient, we will usually be the ‘grantee’ or  the ‘original purchaser’ on the Certificate and that recipient will be the  ‘nominee’. Changes must be made though us. The registered keeper will assume  control over that Registration when it is assigned to a vehicle. Where someone other  than us is shown as ‘grantee’ or ‘original purchaser’ we will have Power of  Attorney to act on their behalf. On these occasions we will supply the  Certificate with a Power of Attorney giving us authority to sign for changes to  the Certificate. The recipient will need to supply the Power of Attorney with  the Certificate to the DVLA together with all vehicle documents when assigning  the Registration to a vehicle. For amendments to the  certificate (e.g. name changes or extensions) the charges are set out on our  Fees and Prices Page Certificates will be  valid for a maximum of 12 months. After this, they need to be extended by the  DVLA (usually through us as grantee).
 7. Our ‘Price Match  Policy’ Service When you are looking to buy a Registration, before a Transaction  we will use reasonable endeavours to try to match or beat any price quoted by  another independent dealer for an identical or similar Registration (our “Price  Match Policy” service). Our Price Match Policy will not be applied: Retrospectively once a Transaction has been entered into;  or Where we would be unable to do so without pecuniary  loss.
 8. The New  Registration Release Service New releases of Registrations occur at various times as announced  by the issuing authority. We offer a service whereby at your request and on  payment of the relevant fee, we will try to buy a Registration on your behalf on  the relevant day of release. As with all UK vehicle registrations, a new-release Registration  can only be assigned to a vehicle registered in or after the period indicated by  the Registration’s year identifier code. Alternatively, new-release  registrations may be held on a Certificate ready for later transfer to a  suitable vehicle. In the unlikely event that we are unable to secure a new-release  Registration on your behalf, we will refund any of the Price you have paid,  within 48 hours of the release date of the Registration in  question. All new releases are subject to the ‘General Transfer Terms’ in  Section 6.
 9. The External/Third  Party Auctions Service 9.1 Our attendance  at auctions on your behalf: We offer a service where upon request, and at our  discretion, we may attempt to secure Registrations on your behalf at a  third-party auction (including DVLA auctions), that we may attend. This Section  10 applies to that service. 9.2 Establishment of  the price you will pay: If  we are successful at auction in acquiring a Registration you have asked us to  bid on, the price you pay to us can be established in one of several ways (and  we call that price the “Established Price”):  Before the auction we  will estimate the price at which we believe the Registration in question will  sell at. If you accept this estimate, this price shall be the price you will pay  if we successfully acquire the Registration at auction. Instead, you may  select a bid as your maximum bid, which will be the price you will pay if we  successfully acquire the Registration at auction. (We will attempt to secure the  Registration at or below your maximum bid price provided there is, in our  opinion, a realistic prospect of success – but we may decline to act on your  behalf should we consider your proposed maximum bid  unrealistic.)
Note: Auctions usually charge fees in addition to the  sale price of a lot. Therefore, when deciding the likelihood of success for an  Established Price, we will calculate the value of your proposed bid minus the  estimated auction fees. This will allow us to assess the sale price that the bid  would accommodate. You should allow for fees when judging how much you wish to  bid. Consequence of  establishment of the price you will pay: Once we have established the price you  will pay, subject to these Terms, you agree that you will purchase the  Registration at that agreed price if we successfully acquire the Registration at  auction. Payment: Upon acceptance by you of the Established Price, you  shall immediately pay to us a part payment of 25% of the Established Price.  (This part payment is not a deposit but is a part payment.) If we successfully  acquire the Registration in question then the balance of the agreed price  becomes payable by you within 7 days of that acquisition. If we do not  successfully acquire the Registration in question, then any part payment you  have made will be repaid to you in its entirety (which shall be the whole of our  obligation and liability to you). VAT: Where applicable, VAT and a transfer fee will be payable  in addition to the Established Price. No guarantee of  success: We can give no  guarantee that we will be successful in any attempt to acquire at auction any  Registration in question at the agreed price. You accept that should the sale  price of the Registration in question reach a sum higher than the Established  Price, then we will cease bidding on your behalf and the Registration will go to  the highest bidder as per the terms and conditions of the auction in  question. Your consumer  rights: Nothing in these  Terms affects any of your non-excludable rights as a consumer. However, please  note that the rules regarding cancellation and return under the Consumer  Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do  not apply to a contract under this Section 10 as a particular Registration is a  personalised product or service. Also, our service in respect of a contract  under this Section 10 begins immediately once you ask us to bid on a  Registration for you.
 10 Acrylic Number  Plates Service 10.1 Supply of  plates must be legal: You  may ask us to supply acrylic number plates, which is a service we offer (the  “Plate Service”). However, Registrations must be displayed correctly according  to law. This means that we will not supply number plates in any shape,  construction or format other than that prescribed by law. 10.2  It is illegal to display a  number plate showing any registration number other than the one that has been  officially transferred to the vehicle. Your number plate must display the  registration shown on your V5c registration document. If you wish to display a  different number, then you must acquire and officially transfer the desired  registration to your vehicle before displaying it on the vehicle’s number  plates. It is not possible to change a vehicle’s registration just by buying  different acrylic plates: an official transfer must be  completed. 10.3 Your warranty:  You warrant that, in  connection with the Plate Service, you shall not misrepresent, alter or wrongly  space the letters or numbers on a number plate in any way. Doing so would be  illegal. 10.4  For security and  traceability purposes we will only send this product to the credit/debit card  holder’s address. 10.5 Small print on  plates: ALL number plates we  supply in the Plate Service will bear “small print” as required by law. (All  suppliers have to include this small print.) The small print, which appears  discreetly, in small characters, at the bottom of the number plate must include  the name and postcode of the supplier, the manufacturer’s registered ID code and  the British Standard ‘BS’ number. This small print may not be shown on some  number plate preview images that you will see on our website. This is due to  difficulty in rendering very small text clearly on-screen. Even if the small  print is not shown on the previews you see, it will be present on your acrylic  number plates when they are supplied to you. 10.6 Your consumer  rights: Nothing in these  Terms affects any of your non-excludable rights as a consumer. However, please  note that the rules regarding cancellation and return under the Consumer  Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do  not apply to a contract under this Section 11 as a the creation of a particular  Registration number plate is a personalised product or service. Number plate  orders are submitted for manufacture immediately upon receipt and cannot be  cancelled. 10.7 Order  fulfillment: Although your  order is placed with Regtraders.co.uk, your order will be fulfilled by our  supplier partner, Number Plates Ltd.
 11.  Publications 11.1 How we display  number plates: Sometimes, we  and/or our websites and/or other publications may publish or display images  showing number plates that do not conform to current legal standards. This will  only occur when the image features a vehicle that actually bears a plate, or  plates, that do not conform to current legal standards. In such cases, we simply  depict the reality of how the plate is being displayed. We do not promote or  condone the display of non-regulation number plates, and we actively advise  against it. 11.2 No endorsement:  We are not affiliated to the  DVLA and we do not take any part in the policing and enforcement of the current  legal standards for display of number plates in any way. Accordingly, we do not  censor of images that may show failure on the part of the authorities to enforce  those regulations. However, if we accept an image submitted for publication by  someone else that depicts non-regulation number plates,that is not an  endorsement of any kind by us of the display of such illegal number  plates. 11.3 Submissions of  contributions by you: When  you submit any contribution (be it text, photographs, graphics, video, audio or  otherwise) to us, either expressly for publication or as part of a competition  entry or otherwise, you agree, by the act of sending your material, to the  following conditions:  You grant to us a  non-exclusive, perpetual, royalty-free right and licence to use, reproduce,  modify, adapt, publish, distribute and create derivative works from your  contribution. If you do not want to grant us free use of what you send, then we  request that you do not contribute items to us; By submitting your  contribution to us, you warrant that your contribution: Is your own original  work and/or that you have the legal right to make it available to us for the  purposes of our business; Is not defamatory;  and Does not infringe any  law or any person’s rights.. You hereby indemnify  us against from and against all claims, liabilities, proceedings, costs,  damages, losses, or expenses incurred by us caused by, or in any way connected  with, your breach of any applicable law or for any breach of paragraph  14.3.2. 11.4 Freelancers:  Freelancers wishing to  submit material to us on a possible commercial basis should contact us before  submitting contributions, as all material received by us without prior  discussion will be dealt with as described  above.
 12. Privacy Policy  and Security 12.1  All personal information  that may be collected by us, regardless of how we acquire it, will be treated as  confidential, stored securely and handled and treated in accordance with the  provisions of the Data Protection Act 1998. 12.2  Our full privacy policy can  be found here: Our Privacy Policy. We never share customers’ personal data with  third parties except where:  It may be necessary to  provide an address to enable delivery; We may be compelled by  law to divulge information to authorities (e.g. the police); and You have given us  permission for data to be shared in order to complete a service or to achieve  some other end desired by you. 12.3  We never sell personal  data.
 13. Legal stuff which  applies throughout these Terms 13.1 Sending  documents to you: Where we  say in these Terms that we will send you certain documents or forms, if you have  email and you have a printer, we may instead send these by email and it is your  responsibility to print these off. Once we send them by email in this way, you  agree that we will have “sent” them to you. 13.2 Indemnity:  You shall indemnify us  against all damages, costs, charges, losses, liabilities and expenses incurred  by us arising from or connected to your breach of any of these  Terms. 13.3 Events outside  our control: If and to the  extent that we are prevented or delayed by any event outside of our reasonable  control (e.g. delays or errors caused by the postal system, email, the  Department of Transport, DVLA, etc.) from performing any of our obligations  under these Terms or otherwise, we shall be relieved of liability for failure to  perform or for delay in performing such obligations (as the case may be) but  only as directly resulting from that event outside of our reasonable  control. 13.4 Whole  agreement: These Terms  contain all the terms agreed between you and us and they supersede and exclude  any prior agreement, understanding or arrangement between you and us, whether  oral or in writing. No representation, undertaking or promise shall be taken to  have been given or be implied from anything said or written in negotiations  between you and us which contradicts or otherwise cuts across these Terms except  as expressly stated in these Terms. No person shall have any remedy in respect  of any untrue statement made by us upon which that person relied in entering  into any contract with us incorporating any of these Terms (unless such untrue  statement was made fraudulently) and that person’s only remedies shall be for  breach of contract as provided in these Terms. 13.5 Severability:  Should a court decide that  any part of these Terms is invalid and/or cannot be enforced, that particular  element of these Terms will not apply, but the rest of these Terms will remain  in force. 13.6 No waiver:  No waiver by us of any  violation or default in performance of the provisions of any of these Terms by  any person shall be deemed a waiver of such provisions or of our right to later  enforce such provisions. 13.7 Survival:  Those provisions of the  Terms that either are expressed to survive their termination, or from their  nature or context it is contemplated that they are to survive such termination,  shall survive termination of the Terms. 13.8 No third party  rights: Nothing in the Terms  or otherwise shall be enforceable (under the Contracts (Rights of Third Parties)  Act 1999 or otherwise) by a third party. 13.9 Telephone  calls: Calls may be  monitored for training and to provide evidence in the case of  dispute. 13.10 Interpretation: In these Terms:   The headings to  clauses of these Terms (and summary words at the start of each clause) are for  convenience and reference only and do not form a part of these Terms and shall  not in any way affect the interpretation. References to the  singular includes the plural and vice versa; and any gender includes all other  genders (as applicable); References to  “include” and “including” shall be deemed to mean respectively “include(s)  without limitation” and “including without limitation” and References to “person”  or “persons” shall include partnerships, bodies corporate and unincorporated  associations of persons and vice versa. (including, for the avoidance of doubt,  persons, individuals, companies, firms, governments, states, regional or local  authorities, agencies of a state, joint ventures, trusts, charities, societies,  funds, associations (whether or not having separate legal personality and  whether incorporated or not)). 13.11 Complaints  procedure:We operate an  internal complaints procedure (via the ‘Contact Us’ link on our homepage). You  can contact us at our registered office which is at 92 Broad Street, Birmingham,  B15 1AU. You can also contact us by email at info@regtraders.co.uk or by phone  at 0203 457 6777. We also comply with a independent Codes of Practice. As  members of the MIRAD, we can offer the use of an Independent Conciliation and  Arbitration process.